Refund policy

Return & Refund Policy – FLOQ

At FLOQ, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please read our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product received is damaged, defective, or incorrect.
Product size received is different from the size ordered.
Return request is raised within 7 days of delivery.
Product is unused, unworn, unwashed, and in original condition.
All original tags must be intact and attached to the product.
Product is returned with original packaging and invoice.

2. Non-Returnable Items

Returns will not be accepted for:

Products that have been used, worn, damaged after delivery, or altered.
Products with missing or removed original tags.
Items returned without original packaging.
Products purchased during special sale/clearance offers (unless damaged or defective).
Minor color variations due to screen/display differences.

3. How to Request a Return

To initiate a return, please contact us within 7 days of delivery with:

Order ID
Reason for return
Clear photos/videos of the product (if damaged/incorrect)

Email us at: floqbrand@gmail.com

4. Return Pickup

If eligible, we will arrange reverse pickup where service is available.
In locations where reverse pickup is unavailable, customers may be asked to self-ship the product. Reasonable courier charges may be reimbursed upon approval.

5. Refund Process

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds will be made to the original payment method.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI.